Terms & Conditions

1. Loren Brown is the sole owner and trader of SkinFix Laser Clinic. Clinic situated within 24 Billing Road, Northampton, NN1 5AT, E-mail skinfixlaser@gmail.com tel: 07850959948

 

2. General

2.1 You may have other rights granted by law, including your statutory rights as a consumer and these Terms and Conditions do not affect those rights.

2.2 These terms and conditions may be subject to change at any time without prior notice to you.

2.3 These terms and conditions shall be governed by and construed in accordance with English Law.

2.4 These terms and conditions are copyright of SkinFix Laser Clinic.

3. Services

3.1 SkinFix Laser Clinic, treat every patient with the care they deserve, whilst offering competitive pricing for treatments and procedures.

3.2 All consultations are free of charge however a £20 holding deposit is required to secure your booking. This can be redeemed against any laser services and is refundable if you decide you do not want to pursue laser treatment after your consultation. In the case of a no-show or late cancellation (less than 24hrs notice) the deposit is non-refundable

3.3 Suitability for treatments is always carefully assessed. A patch test is always required prior to any treatment being carried out. Based on this assessment client treatment requests may need to be re-considered or declined.

3.4 SkinFix Laser Clinic do not provide any treatments or advice to anyone under the age of 18. Proof of ID may be required before any consultation or treatments are carried out.

3.5 During careful consultation clients needs and expectations are discussed and agreed. However it is not always possible to achieve optimal results, therefore SkinFix Laser Clinic cannot guarantee the desired treatment outcomes.

3.6 Treatment follow up may be required and will be arranged at a time convenient for both client and SkinFix Laser Clinic

3.7 Any complications not rising due to non-compliance will be addressed to offer a full resolution.

 

4. Cancellations 

4.1 Cancellations or amendments can be made by phone, online, email or in person. Cancellations or amendments made with less than 24 hrs notice prior to your appointment will be charged accordingly:  30% fee will be taken from the full amount of your treatment cost. 

4.2  Late arrivals, will try to be accommodated however, there may be times when a late arrival will result in reduced consultation or treatment time, or may have to reschedule your appointment. 

4.3 Late arrivals where we cannot accommodate another appointment within the same day will be charged 30% of their treatment cost due to the inconvenience. 

4.4 No show fee of 50% of the total cost of treatments in that treatment sitting will be charged.

4.5 Clients that have paid upfront for a package offer are subject to the same rules however as fees have already been paid: in the case of a no-show will lose 50% of one session and in the case of a late cancellation or late arrival in accordance to the 24hrs cancellation policy will lose 30% of one session (see 4.1).

5. Child Policy (Under 16s)

5.1 Children under the age of 16 cannot enter the clinic. Please be aware that we will have to turn you away if you bring someone under the age of 16 with you. - Due to COVID-19 we are NOT allowing clients to bring anyone with them for their consultations or treatments as we do not have a waiting area. 

6. Prices

6.1. Prices are correct at the time of display. However, SkinFix Laser Clinic reserve the right to alter prices from time to time without notice. You will be charged the amount which applies to your treatment or product at the time of your booking or purchase.

6.2. Prices may be subject to variations. Treatment prices will be confirmed prior to all treatments.

6.3. Prices for products displayed are in Pounds Sterling (GBP) and inclusive of value added tax (VAT) at the current UK standard rate.

6.4 No refunds will be given for any treatments or products.

7. Customers Obligations

7.1 You adhere to all pre and post treatment advice. SkinFix Laser Clinic will not be responsible for any problems arising due to non-compliance.

7.2 Clients must provide past and current medical details prior to each treatment.  SkinFix Laser Clinic will not be liable for any problems arising due to failure to disclose said information.

7.3 You agree to use your correct name, address and date of birth and to supply any other details reasonably requested.

7.4 No photography or videography may be carried out without prior permission.

7.5 This is a smoking-free clinic.

7.6 Due to lack of space clients are not permitted to bring anyone with them.

7.7 If possible please remove any make-up, deodorant or moisturiser you may have on the treatment area before your treatment.

7.8 Please arrive promptly for your appointment.

8. Payment Information/Booking fee

8.1  SkinFix Laser Clinic accept payment by credit/debit cards, bank transfer.

8.2 Payment for treatments and products must be paid in full on the day of your treatment or purchase of your product.

8.3 Credit and debit card payments are subject to validation and authorisation by the card issuer.  If a card issuer refuses to authorise payment, it is the clients responsibility to arrange an alternative payments on the day of treatment.

8.4  SkinFix Laser Clinic reserves the right to refer non-payments to debt collection agents.

8.5 Bank Transfers are payable to:

Starling Bank Business

SkinFix Laser Clinic

A/C: 29614566

S/C: 60-83-71

9. Data Protection

SkinFix Laser Clinic take your data protection very seriously and will not share your personal information or details of your purchase with any third parties. For further information please see our Privacy Policy.

 

10. Complaints

​10.1 SkinFix Laser Clinic always endeavours to provide a professional service and to deliver client satisfaction. In the event of a formal complaint clients are required to make aware SkinFix Laser Clinic either in writing or via e-mail (skinfixlaser@gmail.com)

10.2 SkinFix Laser Clinic will respond to the complaint within 7 working days, in writing or via email

11. GoCardless

11.1 GoCardless payment option can only be used for treatment costs over £300 and payment duration limit is a maximum of 9 months which means whole treatment balance needs to be paid off in full at the end of your commitment term. Your first payment has to be made prior to your first treatment.  Your monthly payments have to be made monthly prior to your next treatment.

11.2 Should you fail to pay your monthly payment prior to your next treatment appointment we have the right to refuse to treat you until missed payments have been bought up to date.

11.3 Should you make your monthly payment but not arrive to your appointment we will charge our 50% 'No Show Fee' refer to section 4.  This is the same for late cancellations but a 30% fee will be charged, please see above refer to section 4.

11.4 If you fail to make any payments once you have a GoCardless agreement set up we will discontinue your treatment plan,  securely remove your details from our clinic systems and blacklist you from using our services again.

11.5. Klarna: clients that have used Klarna to purchase their treatment/s - Should you fail to pay your monthly payment prior to your next treatment appointment we have the right to refuse to treat you until missed payments have been bought up to date.

Should you make your monthly payment but not arrive to your appointment we will charge our 50% 'No Show Fee' refer to section 4.  This is the same for late cancellations but a 30% fee will be charged, please see above refer to section 4.

If you fail to make any payments once you have a Klarna agreement set up we will discontinue your treatment plan,  securely remove your details from our clinic systems and blacklist you from using our services again.

12. Package Offers

12.1 Package offers cannot be used in conjunction with any other offers unless stated.

12.2 Package offers are non-refundable

13. Competitions // Giveaways

13.1 Any competition/giveaway held or participated by SkinFix Laser Clinic cannot be redeemed or refunded in true monetary value.