Terms & Conditions

1. Loren Brown is the sole owner and trader of SkinFix Laser Clinic. Clinic situated within Number 24 Billing Road, Northampton, NN1 5AT, E-mail skinfixlaser@gmail.com tel: 07850959948

 

2. General

2.1 You may have other rights granted by law, including your statutory rights as a consumer and these Terms and Conditions do not affect those rights.

2.2 These terms and conditions may be subject to change at any time without prior notice to you.

2.3 These terms and conditions shall be governed by and construed in accordance with English Law.

2.4 These terms and conditions are copyright of SkinFix Laser Clinic.

3. Services

3.1 SkinFix Laser Clinic, treat every patient with the care they deserve, whilst offering competitive pricing for treatments and procedures.

3.2 All consultations are free of charge.

3.3 Suitability for treatments is always carefully assessed. Based on this assessment client treatment requests may need to be re-considered or declined.

3.4 SkinFix Laser Clinic do not provide any treatments or advice to anyone under the age of 18. Proof of ID may be required before any consultation or treatments are carried out.

3.5 During careful consultation clients needs and expectations are discussed and agreed. However it is not always possible to achieve optimal results, therefore SkinFix Laser  Clinic cannot guarantee the desired treatment outcomes.

3.6 Treatment follow up may be required and will be arranged at a time convenient for both client and SkinFix Laser Clinic

3.7 Treatment follow up does not guarantee further aesthetic treatment and may only involve a discussion either face to face or via telephone.

3.8 Any complications not rising due to non-compliance will be addressed to offer a full resolution.

 

4. Cancellations 

4.1 Cancellations or amendments can be made by phone, email or in person. Cancellations or amendments made with less than 24 hrs notice prior to your appointment a 10% fee will be taken from the full amount of your treatment cost. 

4.2  Late arrivals, will try to be accommodated however, there may be times when a late arrival will result in reduced consultation or treatment time, or may have to reschedule your appointment. 

4.3 Late arrivals where we cannot accommodate another appointment a No show fee of 30% of the total cost of treatments in that sitting will be charged.

 

5. Child Policy (Under 16s)

5.1 Children under the age of 16 cannot enter the clinic. Please be aware that we will have to turn you away if you bring someone under the age of 16 with you. - Due to COVID-19 we are NOT allowing clients to bring anyone with them for their consultations or treatments as we do not have a waiting area. 

6. Prices

6.1. Prices are correct at the time of display. However, SkinFix Laser Clinic reserve the right to alter prices from time to time without notice. You will be charged the amount which applies to your treatment or product at the time of your booking or purchase.

6.2. Prices may be subject to variations. Treatment prices will be confirmed prior to all treatments.

6.3. Prices for products displayed are in Pounds Sterling (GBP) and inclusive of value added tax (VAT) at the current UK standard rate.

6.4 No refunds will be given for any treatments or products.

7. Customers Obligations

7.1 You adhere to all pre and post treatment advice. SkinFix Laser Clinic will not be responsible for any problems arising due to non-compliance.

7.2 Clients must provide past and current medical details prior to each treatment.  SkinFix Laser Clinic will not be liable for any problems arising due to failure to disclose said information.

7.3 You agree to use your correct name, address and date of birth and to supply any other details reasonably requested.

7.4 No photography or videography may be carried out without prior permission.

7.5 This is a smoking-free clinic.

7.6 Due to lack of space clients are permitted to bring only one other person (over 16) if they wish.

7.7 If possible please remove all make-up before your treatment.

7.8 Please arrive promptly for your appointment.

8. Payment Information/Booking fee

8.1  SkinFix Laser Clinic accept payment by credit/debit cards, bank transfer.

8.2 Payment for treatments and products must be paid in full on the day of your treatment or purchase of your product.

8.3 Credit and debit card payments are subject to validation and authorisation by the card issuer.  If a card issuer refuses to authorise payment, it is the clients responsibility to arrange an alternative payments on the day of treatment.

8.4  SkinFix Laser Clinic reserves the right to refer non-payments to debt collection agents.

8.5 All treatments require either full payment upfront or a £25 deposit at the time of booking first treatment via card payment online or in clinic.

8.6 The £25 deposit fee will be deducted off your first treatment cost.

8.7 Deposit booking fees are non-refundable if consultation appointments are cancelled with less than 24 hrs notice or resulted in a no show.

8.8 Bank Transfers are payable to:

Starling Bank Business

SkinFix Laser Clinic

A/C: 29614566

S/C: 60-83-71

9. Data Protection

SkinFix Laser Clinic take your data protection very seriously and will not share your personal information or details of your purchase with any third parties. For further information please see our Privacy Policy.

 

10. Complaints

​10.1 SkinFix Laser Clinic always endeavours to provide a professional service and to deliver client satisfaction. In the event of a formal complaint clients are required to make aware SkinFix Laser Clinic either in writing or via e-mail (skinfixlaser@gmail.com)

10.2 SkinFix Laser Clinic will respond to the complaint within 7 working days, in writing or via email

11. GoCardless

11.1 GoCardless payment option can only be used for treatment costs over £300 and payment duration limit is a maximum of 9 months which means whole treatment balance needs to be paid off in full at the end of your commitment term what ever that maybe, to a maximum of 6 months.  Your first payment has to be made prior to your first treatment.  Your monthly payments have to be made monthly prior to your next treatment.

11.2 Should you fail to pay your monthly payment prior to your next treatment appointment we have the right to refuse to treat you until missed payments have been made.

11.3 Should you make your monthly payment but not arrive to your appointment we will charge our 30% 'No Show Fee' refer to section 4.3.  This is the same for late cancellations but a 10% fee will be charged, please see above refer to section 4.

11.4 If you fail to make any payments once you have a GoCardless agreement set up we will discontinue your treatment plan,  securely remove your details from our clinic systems and blacklist you from using our services again.