Terms & Conditions
1. Loren Brown is the sole owner and trader of SkinFix Laser Clinic. Clinic situated within 68 King Edward Road, Northampton, NN1 5LU, E-mail skinfixlaser@gmail.com tel: 07850959948
2. General
2.1 You may have other rights granted by law, including your statutory rights as a consumer and these Terms and Conditions do not affect those rights.
2.2 These terms and conditions may be subject to change at any time without prior notice to you.
2.3 These terms and conditions shall be governed by and construed in accordance with English Law.
2.4 These terms and conditions are copyright of SkinFix Laser Clinic.
3. Services
3.1 SkinFix Laser Clinic, treat every patient with the care they deserve, whilst offering competitive pricing for treatments and procedures.
3.2 All consultations are free of charge however a £20 holding deposit is required to secure your booking. This can be redeemed against any laser services and is refundable if you decide you do not want to pursue laser treatment after your consultation. In the case of a no-show or late cancellation (less than 48hrs notice) the deposit is non-refundable
3.3 Suitability for treatments is always carefully assessed. A patch test is always required prior to any treatment being carried out. Based on this assessment client treatment requests may need to be re-considered or declined.
3.4 SkinFix Laser Clinic do not provide any treatments or advice to anyone under the age of 18. Proof of ID may be required before any consultation or treatments are carried out.
3.5 During careful consultation clients needs and expectations are discussed and agreed. However it is not always possible to achieve optimal results, therefore SkinFix Laser Clinic cannot guarantee the desired treatment outcomes.
3.6 Treatment follow up may be required and will be arranged at a time convenient for both client and SkinFix Laser Clinic
3.7 Any complications not rising due to non-compliance will be addressed to offer a full resolution.
4. Cancellations
4.1 Cancellations or amendments can be made via Fresha.com or Fresha App OR by phone, online, email or in person. Cancellations or amendments made with less than 48 hrs notice prior to your appointment will be charged accordingly: 30% fee will be taken from the full amount of your treatment cost.
4.2 Late arrivals, will try to be accommodated however, there may be times when a late arrival will result in reduced consultation or treatment time, or may have to reschedule your appointment.
4.3 Late arrivals where we cannot accommodate another appointment within the same day will be charged 30% of their treatment cost due to the inconvenience.
4.4 No show fee of 50% of the total cost of treatments in that treatment sitting will be charged.
4.5 Clients that have paid upfront for a package offer are subject to the same cancellation and reschedule terms as above.
5. Child Policy (Under 16s)
5.1 Children under the age of 16 cannot enter the clinic. Please be aware that we will have to turn you away if you bring someone under the age of 16 with you. - Due to COVID-19 we are NOT allowing clients to bring anyone with them for their consultations or treatments as we do not have a waiting area.
6. Prices
6.1. Prices are correct at the time of display. However, SkinFix Laser Clinic reserve the right to alter prices from time to time without notice. You will be charged the amount which applies to your treatment or product at the time of your booking or purchase.
6.2. Prices may be subject to variations. Treatment prices will be confirmed prior to all treatments.
6.3. Prices for products displayed are in Pounds Sterling (GBP) and inclusive of value added tax (VAT) at the current UK standard rate.
6.4 No refunds will be given for any treatments or products.
7. Customers Obligations
7.1 You adhere to all pre and post treatment advice. SkinFix Laser Clinic will not be responsible for any problems arising due to non-compliance.
7.2 Clients must provide past and current medical details prior to each treatment. SkinFix Laser Clinic will not be liable for any problems arising due to failure to disclose said information.
7.3 You agree to use your correct name, address and date of birth and to supply any other details reasonably requested.
7.4 No photography or videography may be carried out without prior permission.
7.5 This is a smoking-free clinic.
7.6 Due to lack of space clients are not permitted to bring anyone with them.
7.7 If possible please remove any make-up, deodorant or moisturiser you may have on the treatment area before your treatment.
7.8 Please arrive promptly for your appointment.
8. Payment Information/Booking fee
8.1 SkinFix Laser Clinic accept payment by credit/debit cards, bank transfer.
8.2 Payment for treatments and products must be paid in full on the day of your treatment or purchase of your product.
8.3 Credit and debit card payments are subject to validation and authorisation by the card issuer. If a card issuer refuses to authorise payment, it is the clients responsibility to arrange an alternative payments on the day of treatment.
8.4 SkinFix Laser Clinic reserves the right to refer non-payments to debt collection agents.
8.5 Bank Transfers are payable to:
Starling Bank Business
SkinFix Laser Clinic
A/C: 29614566
S/C: 60-83-71
9. Data Protection
SkinFix Laser Clinic take your data protection very seriously and will not share your personal information or details of your purchase with any third parties. For further information please see our Privacy Policy.
10. Complaints
10.1 SkinFix Laser Clinic always endeavours to provide a professional service and to deliver client satisfaction. In the event of a formal complaint clients are required to make aware SkinFix Laser Clinic either in writing or via e-mail (skinfixlaser@gmail.com)
10.2 SkinFix Laser Clinic will respond to the complaint within 7 working days, in writing or via email
11. GoCardless
11.1 GoCardless payment option can only be used for treatment costs over £200 and payment duration limit is a maximum of 9 months which means whole treatment balance needs to be paid off in full at the end of your commitment term. Your first payment has to be made prior to your first treatment. Your monthly payments have to be made monthly prior to your next treatment.
11.2 Should you fail to pay your monthly payment prior to your next treatment appointment we have the right to refuse to treat you until missed payments have been bought up to date.
11.3 Should you make your monthly payment but not arrive to your appointment we will charge our 50% 'No Show Fee' refer to section 4. This is the same for late cancellations but a 30% fee will be charged, please see above refer to section 4.
11.4 If you fail to make any payments once you have a GoCardless agreement set up we will discontinue your treatment plan, securely remove your details from our clinic systems and blacklist you from using our services again.
11.5. Klarna: clients that have used Klarna to purchase their treatment/s - Should you fail to pay your monthly payment prior to your next treatment appointment we have the right to refuse to treat you until missed payments have been bought up to date.
Should you make your monthly payment but not arrive to your appointment we will charge our 50% 'No Show Fee' refer to section 4. This is the same for late cancellations but a 30% fee will be charged, please see above refer to section 4.
If you fail to make any payments once you have a Klarna agreement set up we will discontinue your treatment plan, securely remove your details from our clinic systems and blacklist you from using our services again.
12. Package Offers
12.1 Package offers cannot be used in conjunction with any other offers unless stated.
12.2 Package offers are non-refundable
13. Competitions // Giveaways
13.1 Any competition/giveaway held or participated by SkinFix Laser Clinic cannot be redeemed or refunded in true monetary value.
14. SkinFix Laser Training Academy
14.1 Complaints & refund policy
You are able to cancel your booking and obtain a full refund within 24 hours of your original booking. If you wish to cancel your course please call us on 07850959948
We are unable to offer refunds if you want to cancel your training course after this time. Any deposit payments or payments on account are non-refundable.
14.2 Changing the date of your course
f you wish to change the date of your course, a £50 re-booking fee will apply. If you purchased the course at a discounted rate, you will be required to pay the difference to the full price of the course.
14.3Name changes of course bookings
Names of students may be changed on payment of an administration fee of £25 per student. We recognise that in exceptional circumstances, such as a bereavement, you may not be able to attend a course. A credit note will be issued so you can attend the course at a more convenient time.
14.4Cancellation of Courses by SkinFix Laser Training Academy
We reserve the right to change course dates without liability. In the event of a cancellation where an alternative cannot be provided a full refund will be offered. We will not normally reimburse travel or accommodation expenses. We are not able to offer refunds for cancellations outside our control, including adverse weather conditions, flooding, snow, heatwaves or traffic jams/rail strikes.
14,5 Complaints Procedure
Due to the intensity of the course and the resulting pressure of studying, the smallest problem can sometimes create concern. Generally, these concerns are minor and are resolved quickly and easily. However, from time to time a serious concern may arise. To ensure due sensitivity in handling the matter and a fair outcome, the following procedure will help: Discuss your concern at once with the other party to prevent the situation from getting worse. If you are unable to do so or are unhappy with the outcome, express your concern in writing via letter or email. (letter must be sent to the training address - SkinFix Laser Clinic and email must be sent to skinfixlaseracademy@gmail.com. If this does not resolve the matter, the student can then lodge a formal complaint and forward it to Loren Brown the Director. The official complaint will be investigated by the Director.
Throughout the complaints process, every effort will be made to acknowledge a formal complaint within five working days. You should then receive a written response within ten working days; unless there are exceptional circumstances, whereby you will be informed that more time is required to investigate the complaint thoroughly. Should you continue to feel dissatisfied following the result of Stage 2, you should contact the Director, in writing within seven working days of receiving the written response. You will receive a letter from the Director Loren within five working days, acknowledging their request to further the complaint. The Director will then independently review the decision made in Stage 2, alongside all other relevant information. You will receive a written response within fifteen working days unless there are exceptional circumstances in which students will be notified. If you are unhappy with the way in which the academy has dealt with the complaint at the formal stage, you can seek your own legal advice.
Additional Points: Students currently registered and those who have graduated from the academy within the last three years will qualify to lodge a complaint. The academy reserves the right to refuse any complaint lodged more than three years after the incident to which it relates. The student will be consistently informed of the progress of their complaint during the complaint procedure and they will receive reasons in writing for any decision reached at each stage of the process. Students are entitled to be accompanied to any meeting by a member of the academy, such as, a peer or member of staff. The academy is conscious of its duty to maintain the rights of those who are falsely accused within a complaint. Consequently, where a student is found to have manufactured an unfounded complaint or relied on false information, the academy will exercise its Disciplinary Procedure in respect of the student’s conduct. Students are expected to conduct themselves during the complaints process in a reasonable manner; any aggressive or inappropriate behaviour will not be tolerated. Thank you for continuing to work with the academy, we appreciate your support and value your feedback. For further information, or advice on how to raise an issue, contact Loren the Director.